FAQs

Frequently Asked Questions?

Got questions? Native Prints has the answers below!

What payment methods do you accept?

We accept major Credit Cards and Debit Cards. Credit card payments are securely processed via Stripe.

How should I look after my print?

If you have ordered a print only, we recommend getting it framed by a professional framer as soon as possible to protect it from damage.

If you have ordered a framed print it is protected behind the plexiglass but please do not sure chemical cleaners or similar that may damage the surface. Use a dry or slightly damp cloth with water (no chemicals) when cleaning.

Is my framed print ready to hang?

If you have ordered a framed print, it is ready to hang!

Lightweight museum grade 3mm plexiglass is used to ensure that your framed artwork is installed easily and does not require a professional hanging service. The plexiglass is lighter than glass which helps to protect your work from UV damage and also has the added advantage of being shatter proof.

I like a photo of yours on social media that isn’t online yet, can I order it?

If it is one of our photographs, you certainly can. We just need to confirm the photo size is appropriate for the print size you want. Please contact us with your request.

Do you offer print borders on framed prints?

Our standard framed print does not include a white border but is available upon request. Please contact us with your request.

Do you offer other frame options?

Our standard framing is Victorian Ash. Black and white frames are available upon request. Please contact us before placing an order if you require a different frame colour.

Do you offer other print sizes?

The print size is dependent on the photograph size. We can advise whether a custom size is possible upon request. Please contact us for further information.

What are the exact sizes of your prints (unframed)?

Unframed prints are available in the following sizes:

Medium – 400 x 600mm with a 10mm border

Large – 600 x 900mm with a 20mm border

Extra Large – 800 x 1200mm with a 20mm border

Please note the intended orientation of the photographic print is indicated in the room photos for each print product.

What are the exact dimensions of your framed prints?

Framed prints are available in the following sizes:

Medium:

Print size: 600 x 400mm

Frame size: 622 x 422mm

Frame profile: 15mm face and 30mm depth

Large:

Print size: 900 x 600mm

Frame size: 928 x 628mm

Frame profile: 19mm face and 38mm depth

Extra Large:

Print size: 1200 x 800mm

Frame size: 1228 x 828mm

Frame profile: 19mm face and 38mm depth

Please note the intended orientation of the photographic print is indicated in the room photos for each print product. Framed prints can only be hung in that orientation so please check the photo size and orientation for your space before ordering.

Do you offer discounted prices for commercial purchases?

Please contact us if you have a commercial order and we can provide a customised quote.

Is pricing in Australian dollars and inclusive of GST?

Yes. All prices are in Australian dollars and include GST.

How sustainable is Native Prints?

Our native environment is at the heart of our photography and we place a very high value on being sustainable and supporting other Australian businesses too. We ensure sustainability through the following:

  • Minimising our footprint when we photograph. We take care with biosecurity risks to ensure our photography doesn’t introduce weeds, pests or other biosecurity risks into our native and rural environments.
  • Where possible we use biodegradable packaging and carbon offset deliveries.
  • We use an Australian based print and frame workshop in Melbourne Australia, supporting the employment of Australian people and using Australian materials.
  • Our frames are produced from locally-sourced Victorian ash which has been certified by the Forest Stewardship Council. FSC certification provides the highest level of protection for rare and endangered forests and wildlife of any existing forest certification scheme and is the only system that mandates consultation with local Indigenous Peoples.
  • We print to a 300gsm 100% cotton rag, which is considered the most environmentally of photographic paper as it uses no tree fibres, instead it is produced from a recycled by-product of the textile making industry. While the cotton industry itself has much to answer for, as this is a by-product, it is considered to have low environmental impact as no cotton is grown specifically to make the paper stock.
What is your returns policy?

Please see our returns policy for more information.

How do you package the prints?

Prints (unframed) will be rolled in acid free paper and shipped in heavy duty poster tube.

Framed prints are packaged in custom made biodegradable packaging and box, and are fully insured for damages.

When will my order arrive?

All of our print products are made-to-order in Melbourne Australia and are not pre-made. Therefore, our orders typically take two (2) weeks from the time of ordering to receiving your print. We will provide tracking details to you when your order has been dispatched with our courier.

Please note that unexpected delays may occur and we will do our best to keep you up to date in that situation.

How much is shipping?

Shipping is 100% free within Australia.

Do you ship worldwide?

Currently we only ship within Australia. Overseas enquiries are welcome – please contact us with your request.

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